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These are the Coach/Train Tours Terms and Conditions
of Bookings of CONCIERGEDESK LTD. The contract between
the parties is made on the terms outlined herein.
PRICES-
Prices are based on known costs at March 2004.
RESERVATIONS – Are required please book as soon as possible.
COLLECTION TIMINGS AND DATE OF DEPARTURE – These are subject to change or cancellation, should unforeseen circumstances occur. Please reconfirm at time of booking.
SMOKING – Smoking is not permitted but all tours make frequent stops.
CHILDREN – Children under sixteen must be accompanied by an adult.
CHILD REDUCTIONS -
For sightseeing tours see appropriate page for child
rate. For overnight tours childrennsharing with 2
adults will be charged at the triple rate. Otherwise
adult tariffs will apply.
CANCELLATIONS – FULL AND
HALF DAY COACH TOUR – A refund will be made
if Concierge Desk are informed a minimum of 24 hours
before departure.
THEATRE PACKAGE & SIGHTSEEING TOURS BY TRAIN – Once booked no refund is available.
ADVANCE ENTRY TICKETS
– A refund will be made if Concierge Desk is informed
one day before the ticket date. Please note that all
cancellations are subject to a £4.00 administration
charge.
EXTENDED TOURS CANCELLATION COSTS
31 or more days loss of deposit.
8 – 30 days 30% of tour price.
2 – 7 days 50% of tour price.
Day of departure 100% of tour price.
AMENDMENTS TO EXTENDED TOURS – Amendments are accepted but within a month of departure, we reserve the right to charge an amendment fee, or within 7 days of departure the appropriate cancellation fee may apply.
PERSONAL INSURANCE – Is not included. Please discuss this with your Travel Agent.
SEAT ROTATION - On extended tour seats cannot be booked but are rotated daily.
PASSPORTS & VISAS – A passport valid for all countries to be visited must be carried and you must ascertain from your travel agent what visas are required.
ACCIDENT OR LOSS – We have no liability for loss, damage, delay, inconvenience, or direct or consequential loss, however caused, unless due to our employees negligence, in which case our liability is limited (except for death or personal injury) to a maximum of the refund of the tour cost. We do not own or manage the aircraft, ships, vehicles, accommodation and restaurants used and we have no liability for loss or damage caused by the proprietors or operators thereof. The airlines connected with tours are not responsible for any act, omission or event during the time that you are not on board their aircraft or conveyance, and the passenger ticket issued by the airlines for you shall constitute the sole contract between the airline and you and/or the purchaser of the ticket.
PAYMENT - Full payment
is required at the time of booking. For your protection
and in accordance with the requirements of the Package
Travel, Package Holidays, and Package Tours Regulations
1992, Golden Tours operate a client money trust account
(account held at GIRO BANK PLC) to ensure that you
would be refunded and/or repatriated to London in
the very unlikely event of our insolvency. All payments
we receive from you will be kept in that trust account
until such time as you have completed your holiday
or cancelled it.
WHAT THE PRICE INCLUDES – This is specifically stated on each page.
PRICES DO NOT INCLUDE – Fares from home to and from London, airport and port taxes, gratuities to Guide Driver and Tour Manager, lunches (unless specified), occasional dinners, optional tours, drinks, laundry and personal items.
GENERAL CONDITIONS – We may, at our discretion, require any person to withdraw from any tour if we deem his acts or conduct offensive or a nuisance to other passengers, and we shall have no further liability. We reserve the right to cancel any tours due to a lack of demand and also to use vehicles as dictated by demand. No servant or agent of ours can vary our conditions and any such purported variation shall be of no effect unless it has been signed by one of our Directors. All matters concerning this booking shall be subject to English Law. If you have any comments about your sightseeing tour you should make them to the company. Golden Tours Limited, 4 Fountain Square, 123-151 Buckingham Palace Road, London, SW1W 9SH, and if you are dissatisfied with the response you may write to the London Tourist Board, 26 Grosvenor Gardens, London SW1W ODU.
Your statutory rights are not affected
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